Welcome to Shivveda. Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use the Shivveda mobile application and its services. By using this application, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- Profile Information
- Device Information
- Firebase Push Notification Token
2. Hair Test Information
Shivveda provides a Hair Test feature that allows users to receive personalized recommendations.
For this feature we may collect:
- Hair related questions and answers
- Hair or scalp photographs uploaded by users
- Additional information voluntarily provided during consultation
This information is used only to provide recommendations and improve our services.
3. Images & Media
Users may upload profile images, consultation images or Hair Test photographs. Uploaded media is securely stored and used only for the requested services.
4. E-Commerce Services
Shivveda allows users to browse products, place orders and track deliveries. Order information may include:
- Purchased Products
- Order History
- Shipping Details
- Delivery Status
5. Payments
Payments are processed through secure third-party payment gateways.
We do NOT store:
- Debit Card Number
- Credit Card Number
- CVV
- UPI PIN
- Net Banking Password
Payment providers process transactions securely according to industry standards.
6. Push Notifications
Shivveda uses Firebase Cloud Messaging (FCM) to send notifications including:
- Order Updates
- Payment Updates
- Delivery Status
- Offers & Promotions
- Account Notifications
- Important Service Alerts
Users can disable notifications anytime through device settings.
7. Device Information
To improve performance and security, we may automatically collect:
- Device Model
- Operating System Version
- Application Version
- Crash Reports
- Diagnostic Information
8. Permissions Used
- Internet Access
- Camera
- Photo Gallery / Media Access
- Push Notification Permission
- Storage Access (where applicable)
Permissions are requested only when required for specific app features.
9. How We Use Your Information
- Create and manage your account.
- Process orders and payments.
- Deliver products.
- Provide Hair Test recommendations.
- Improve application performance.
- Send important notifications.
- Provide customer support.
- Prevent fraud and abuse.
10. Information Sharing
We do not sell or rent your personal information.
Information may only be shared with:
- Payment Gateway Providers
- Delivery Partners
- Cloud Service Providers
- Firebase Services
- Government Authorities when legally required
11. Data Security
We use appropriate technical, organizational and administrative measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.
12. Data Retention
Your information is retained only as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements.
13. Children's Privacy
Shivveda is not intended for children under the age of 13. We do not knowingly collect information from children.
14. Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Delete your account.
- Request removal of uploaded images.
- Contact us regarding privacy concerns.
15. Third-Party Services
The application may use trusted third-party services including:
- Firebase Cloud Messaging (FCM)
- Payment Gateway Providers
- Cloud Storage Services
- Analytics Services
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective immediately after publication within the application or on our official website.
17. Contact Us
App Name: Shivveda
Email: sharukhkhanektamek1998@gmail.com
If you have any questions regarding this Privacy Policy, please contact us using the information above.